Last updated: October 29, 2025

Flying Cloud operates this website and online store, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”).

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This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through our website or otherwise communicate with us. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

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If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

 

Personal Information We Collect

We may collect or process the following types of personal information depending on how you interact with our website and services:

• Contact details: name, billing/shipping address, phone number, and email address.

• Payment information: credit/debit card details, payment confirmations, and transaction information (processed securely via Wix Payments, PayPal, or other payment processors — we do not store your full payment card details).

• Account information: username, password, preferences, and settings (if you create an account).

• Order details: products purchased, returned, or exchanged, and related transaction history.

• Device and technical information: IP address, browser type, operating system, referring URLs, and how you interact with the website.

• Usage data: how and when you use our Services, pages viewed, time spent on pages, and clicks or interactions.

• Communications: any information you share with us through contact forms, email, or social media.

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How We Collect Information

We collect personal information in the following ways:

• Directly from you: when you make a purchase, create an account, contact us, or sign up for updates.

• Automatically: through cookies, analytics, and similar technologies that help us understand usage and improve performance.

• From third parties: including service providers (like payment processors, email providers, or analytics platforms) that support our website operations.

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Cookies and Tracking Technologies

Our Wix-powered website uses cookies and similar technologies to enhance user experience and performance. Cookies help us:

• Keep you signed in.

• Remember your preferences and shopping cart items.

• Understand how visitors use the website (via Wix Analytics and Google Analytics).

• Provide relevant marketing or retargeting ads on other platforms (e.g., Facebook, Instagram, Google).

You can manage your cookie preferences in your browser settings or by adjusting cookie consent options shown when you first visit the site.

To learn more about cookies used on Wix sites, you can visit Wix’s Cookie Policy.

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How We Use Your Personal Information

We use your personal information to:

• Process and fulfill your orders, payments, and shipments.

• Provide customer service and respond to inquiries.

• Maintain your account and purchase history.

• Improve and personalize your experience on our website.

• Send you promotional or marketing communications (if you’ve opted in).

• Protect against fraudulent or unauthorized activity.

• Comply with applicable legal obligations.

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How We Share Personal Information

We may share your information with:

• Service providers who help us operate our website and Services (e.g., Wix, payment processors, shipping providers, email marketing platforms, analytics services).

• Advertising partners for marketing and promotional purposes, consistent with your consent and applicable law.

• Legal or regulatory authorities when required by law, subpoena, or to protect our rights and users.

• Business partners or successors in the event of a business transfer or merger.

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Wix’s Role in Data Processing

Our website is hosted and built on Wix.com Ltd., an online website platform that provides the tools we use to offer products and services to you.

Your data may be stored through Wix’s data storage, databases, and applications. Wix stores your data on secure servers behind a firewall. Depending on where you live, Wix may transfer and store data in other jurisdictions, including the United States, Europe, or Israel.

You can learn more about how Wix processes personal information by visiting:
🔗 https://www.wix.com/about/privacy

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Security and Data Retention

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no online system is 100% secure.

We retain your personal information as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

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Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, including to:

• Access or request a copy of your personal data.

• Request correction or deletion of your information.

• Object to certain data processing, such as marketing communications.

• Withdraw consent (where applicable).

• Manage cookie preferences or opt out of targeted ads.

You can exercise your rights by contacting us at the email address below.

You may also unsubscribe from marketing emails by clicking “Unsubscribe” in any of our emails.

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Children’s Privacy

Our Services are not directed to or intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe your child has provided personal information, please contact us to request deletion.

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International Transfers

Your personal information may be transferred to and processed in countries other than your own. When we do so, we rely on appropriate safeguards such as contractual clauses or other legal mechanisms to ensure your data is protected.

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Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements. The updated version will be posted on our website with the revised “Last Updated” date.

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Contact Us

If you have any questions about this Privacy Policy, or if you would like to exercise your rights, please contact us:

Email: hello@shopflyingcloud.com
Address: 8335 Crystal View Rd, Eden Prairie, MN 55344, US